PRIVACY POLICY

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SECTION 1 – WHICH INFORMATION IS COLLECTED

This website has two forms, a Contact form and a Newsletter sign-up form.

Contact Form

The contact form is used to allow existing or new customers to contact me. This form collects your name and Email address.  The data is passed to me from Squarespace who host the website. Squarespace does not store this data. The data is passed to me via Email. The only place this information is stored is in my list of contacts to use for communication purposes. This data is not shared with any other parties.

Newsletter sign-up

The sign-up form is used for customers or non-customers to sign up to receive any Email Newsletters I issue. These newsletters are used to:

provide general updates that are happening in the digital industry

any trends, hints or tips on website development, updates on my own business, any offers I may have. The information collected on this form is First name, Surname and Email address.

To issue the Newsletter I use a Third Party service called Mailchimp. Mailchimp acts as my Data Processor and therefore stores this data on my behalf. I have signed up and agreed to their terms as part of this. Read Mailchimp's Privacy Policy.

Google Analytics

To monitor usage of the site and to make continual improvements I use Google Analytics. This service does not store any identifiable information about you but it does use IP address information to help track visitors. To track usage it uses Cookies. See the section on Cookies below for more information. Read Google Analytics Privacy Policy. 

Squarespace

This website is built and hosted using Squarespace. Squarespace also has analytics data, but like Google Analytics, it does not store personal data, only IP Address information. Read Squarespace’s Privacy Policy (effective 14th May 2018). SquareSpace will store all the information necessary to complete your purchase order like name, address and contact details. We use Stripes to process our online payment and they store your credit card details. They privacy policy can be found here https://stripe.com/at/privacy

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@glenevan-mill.com or mailing us at: Glenevan Mill Ltd 5 Damdale, Peebles, SCB, EH45 8DQ, United Kingdom

Data Requests: If you would like to know what data I hold on you and how this data is used, please email hello@glenevan-mill.com will respond to this request within 14 working days of the date of the request.

Data Deletion: If you would like all data I hold on you to be deleted, please submit a request to hello@glenevan-mill.com. This will be undertaken within 28 working days of the date of the request.

 

SECTION 3 - DISCLOSURE

We may disclose your personal information only if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Square Space and Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Glenevan Mill’s Terms of Service here or Privacy Statement here.

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the United Kingdom and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

SECTION 7 - COOKIES

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

Functional Cookies: The only functional cookies this Website uses are those that will track the pages you visit using Google Analytics.

Third Parties: This website will not share any personal information with third parties.

 

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our hello@glenevan-mill.com or by mail at Glenevan Mill Ltd, 5 Damdale, Peebles, EH45 8DQ, United Kingdom.

 

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