Within U.K. goods are dispatched within 3 to 5 working days of end of production and delivered via the Royal Mail or UPS on the next working day following dispatch. All deliveries are sent Tracked and Signed For. We can deliver to your place of work.
Goods are dispatched in 3 to 5 working days and delivered via UPS or Royal Mail/Parcelforce International Scheduled service. Delivery should be made within 7 working days after dispatch, although please allow up to 10 working days as transit time will vary according to destination. We will send tracking details. We can deliver to your place of work.
Destination - Fees
United Kingdom - £15.00
European Union - £30.00
Our products are unique and as such we want to make sure you are entirely satisfied with them. We will be happy to accept your returns provided that: returned goods are dispatched within 14 days of receipt, unworn and in the original packaging (with the labels still in place).
They will undergo a quality check and if found in satisfactory condition, we will credit the full value back to the nominated credit/debit card or we will exchange the item for another of your choice if you so wish.
Refunds will be made via secure Stripe system within 5 working days of satisfactory receipt of goods. Credits can only be processed back to the card used for payment.
Return delivery charges are the responsibility of the sender unless goods are faulty.
Important: Please ensure that you obtain a proof of posting for your returned items. Under no circumstances should goods be invoiced back to Glenevan Mill Ltd. They must be sent at nil value.
For international returns: parcels should be clearly marked as "Returned Goods" on the Custom Declaration Form. Failure to do so means the goods will incur charges and import duties. We reserve the right to refuse delivery of the returned parcel in the event this should occur or, alternatively, we will debit your account for the amount of the expenses incurred by us.